Job Location: Obalende, Ilupeju, Marina and Yaba, Lagos
Qualifications and Requirements
HND/BSc with min. of Lower Credit/Second class lower
Not more than 28 years by the end of March 2024
Only candidates with 0-2 years of relevant experience
Pay: 122k Net plus other benefits
Sector: Banking
Applicants with at least 6 months contact center experience will be considered for the opening.
Job description
Handle customer complaints or enquiries via telephone, emails or text messages.
Exhibiting competent product Knowledge.
Promote good listening skills.
Manage length of calls.
Provide customers with needed information and support.
Make outbound calls.
Receive inbound calls.
Ensure that customers/callers are satisfied.
Gather information from customers.
Consistently ensure call(outbound/inbound) quality.
Contributes to team effort by accomplishing related results as needed.
Utilize computer technology to handle high volume of calls.
Work closely with Team leads, supervisors and call center manger to ensure synergy and all-time customer satisfaction.
Adherence to call script and call center policies.
Compile reports.
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